Privacy Policy

1. Who we are

Novasoft Innovation ("we", "us") operates Digie Booking Station (the "Service"). We act as the data controller for personal data we collect from you when you use the Service. Contact: Support@digie-salon.com.

2. Data we collect

• Account data: name, email, password hash, phone (optional).
• Booking data: appointments, services, staff, notes you provide.
• Store data: business name, location, opening hours, media you upload.
• Communications: support messages, in-app messages, review content.
• Usage & device data: pages visited, actions taken, IP address, browser, device identifiers, log data.
• Cookies: essential session cookies and, where enabled, analytics cookies.

Payment card and billing details are collected and processed directly by our Merchant of Record, Paddle, and are not stored on our systems.

3. Why we use it

• Create and manage your account (contract).
• Provide the booking, messaging, and store-management features (contract).
• Send transactional emails such as booking confirmations and receipts (contract).
• Secure the Service and prevent fraud (legitimate interests).
• Improve product features and analytics (legitimate interests).
• Send product updates and marketing where permitted (consent, withdrawable at any time).
• Comply with legal obligations (legal obligation).

4. Who we share it with

• Merchant of Record: Paddle, for payment processing, subscription management, tax compliance, invoicing, and refunds.
• Service providers: hosting, database, email delivery, analytics, WhatsApp/SMS notifications, support tooling — bound by data-processing agreements.
• Stores you interact with: when you book an appointment, the relevant store receives the details needed to fulfill it.
• Professional advisers: legal, accounting, and compliance advisers where necessary.
• Authorities: where required by law or to protect our rights.

We do not sell your personal data.

5. International transfers

Data may be processed in countries outside your own, including where our service providers are located. Where required, we rely on appropriate safeguards such as standard contractual clauses or adequacy decisions.

6. Retention

We retain personal data for as long as your account is active, plus a reasonable period afterwards to meet legal, accounting, or dispute-resolution obligations. Booking and invoice records are typically kept for up to 10 years to comply with tax and financial regulations. You can request deletion at any time (subject to legal retention requirements).

7. Your rights

Under the Philippine Data Privacy Act and other applicable laws, you have the right to access, correct, update, or delete your data; to object to or restrict processing; to portability; to withdraw consent; and to lodge a complaint with the National Privacy Commission of the Philippines (or your local supervisory authority). To exercise these rights, email Support@digie-salon.com. We aim to respond within 30 days.

8. Security

We use appropriate technical and organisational measures — including encryption in transit, access controls, and row-level security in our database — to protect your data. No system is perfectly secure; if we become aware of a breach affecting your data, we will notify you as required by law.

9. Cookies

We use essential cookies to keep you signed in and maintain your session. Where enabled, we may use analytics cookies to understand how the Service is used. You can control cookies through your browser settings.

10. Children

The Service is not directed to children under 13, and we do not knowingly collect their data.

11. Changes

We may update this Privacy Policy from time to time. Material changes will be notified via the Service or email.

12. Contact

Privacy questions or requests? Email Support@digie-salon.com.