Refund Policy

30-day money-back guarantee

Novasoft Innovation offers a 30-day money-back guarantee on new paid subscriptions to Digie Booking Station. If you're not satisfied with your purchase, you can request a full refund within 30 days of your order date.

How to request a refund

Refunds are processed by our Merchant of Record, Paddle. To request a refund:

• Visit paddle.net and use the order lookup with the email you used at checkout.
• Or email us at Support@digie-salon.com and we'll process the request with Paddle on your behalf.

Approved refunds are credited back to the original payment method, typically within 5–10 business days depending on your bank or card issuer.

Renewals & cancellations

Subscriptions renew automatically. You can cancel at any time from paddle.net or your billing settings; cancelling stops future charges but does not automatically refund past billing periods. Requests to refund a renewal charge received within 30 days of the renewal will be considered on a case-by-case basis.

Bookings between customers and stores

Refunds for bookings you make with a store on Digie Booking Station are handled directly by that store according to their cancellation policy. This Refund Policy applies to Novasoft Innovation's subscription fees only.

Contact

Refund questions? Email Support@digie-salon.com.